|
SJS Solutions’ range of Call Centre / Contact Centre Solutions have been designed to yield “Remarkable Results” without expensive licence fees, complex PBX upgrades and drawn out implementation. This website is dedicated to helping organisations like yours improve productivity, customer retention and profitability by quickly feeding the right information, to the right people.
Our dedication towards the development of quick, easy-to-use solutions means our products are not over engineered or over complicated, this makes them more popular with end users, which in turn means they yield greater results. SJS products remain the most cost-effective way to optimise your Call Centre / Contact centre and with quick, simple deployment ROI is almost instant.
Accelerate Core System ROI
To guarantee your investments in Customer Relationship Management (CRM), Telephony, Sales Management and other core-systems pay off at the level you expect, the people who influence sales performance, customer retention and ultimately profitability must have instant access to the most current Key Metrics. Compared to almost all other Call Centre / Contact Centre Technology, SJS developed Wallboards and ACD Reporting require a fraction of the investment and offer almost instant ROI. Optymyse RT ACD Reporting and Wallboard Solutions offer a cost-effective way to make sure your agents, sales representatives and other key team members, always have instant access to the Key Metrics needed to make timely, educated decisions throughout the day.
Release manager time and improve agent training
One of the biggest causes of profit erosion is Call Centre /Contact Centre staff turnover. By using SJS technology to keep Agents up to date and motivated your managers will have more time to mentor, motivate and train Agents thus reducing staff turnover and reducing the time it takes to get Agents up to speed.
Create a self motivated Contact Centre
Optymyse RT Wallboards and ACD Reporting give Agents, Supervisors, Team Leaders and Managers instant access to the key metrics that drive improvements in Customer Care, Agent motivation and Customer Retention.
“In the first 3 months after installation we increased our service level performance by over 37%”
Rachel Ball, CS Manager, Hogg Robinson Travel Group.
“As a direct result of this solution in the first month we saw a 20% increase in the level of service our front line teams were achieving”
Jason Mercer-Pottinger, Head of CS, Baxter Healthcare.
Fast Response, Instant Optimisation
SJS Solutions Call Centre / Contact Centre Solutions focus on the Key Metrics that have the greatest impact your Profitability, whether its giving Agents a clear view of incoming call volumes, service factors and calls waiting or motivating Sales Professional to hit their targets SJS has the Solutions to match your business needs.
Using the latest in “Thin Client” hardware, and leading edge software development techniques, SJS Solutions are the key to creating easy-to-use, cost-effective; Reporting, Analysis, Management Information Systems (MIS) and Wallboard Solutions for your business. Our flexible approach to software development means we are able to work with any data feed from CRM, Sales Systems and a variety of PBX, and we are happy to make adjustments to our software so we always deliver exactly what you need.
|