SJS Solutions offer the best, most customisable, user friendly; real-time solutions for your contact centre!
SJS Solutions’ range of Contact Centre Solutions yields “Instant Results” without being
over engineered, complex or difficult to install. SJS eliminate the need to purchase over engineered
products which create fear in users and in turn result in the under underutilisation of such products.
Put simply our products can be used by anyone, require little or no training and can be installed without
the need for drawn out project planning.
Accelerate Core System ROI 
To guarantee your investments in core systems (CRM, Telephony etc) pay off at the level you expect,
you need to make sure the people who influence sales performance, customer retention and ultimately
profitability have easy, instant access to the right information. Compared to almost all other
Call Centre / Contact Centre technology, SJS Wallboards and MI solutions require a fraction of the
investment yet offer almost instant ROI. Optymyse RT
ACD Reporting and
Wallboard Solutions
offer a cost-effective way to motivate agents, impress visitors, improve sales and productivity and
make sure you’re your teams always have instant access to the information which will have the most
influence on their performance.
Free up manager time and improve agent training
When we asked our clients what affect SJS Wallboards had on supervisors and mangers they told us
having the wallboards made their jobs easier and they had more time to do the things they were
employed to do, namely motivate and train agents. Staff turnover can have a huge impact on your
bottom line, however by motivating agents you are less likely to loss them to your competitors
and you are more likely to keep your existing customer for longer.
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Staff motivation has improved which has translated directly to better customer service. Prior to installation of the wallboards agents were unaware of what the service levels were in real-time and the impact that they personally have on them. Now everyone is aware and is striving to improve. This has meant that for the first time all 12 services have ended the day above targets.
Cheryl Parsons, Customer Service Manager, Cheshire West Council
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Create a self motivated Contact Centre
By giving agents, supervisors, team leaders and managers instant access to accurate, real-time information
everyone concerned is 100% aware of how they are performing, and how their changes in behaviour will impact
these key metrics.
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“In the first 3 months after installation we increased our service level performance by over 37%”
Rachel Ball, CS Manager, Hogg Robinson Group
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“As a direct result of installing this solution, we saw a 20% increase in the level of service our front line teams were achieving in the first month”
Jason Mercer-Pottinger, Head of Customer Service UK, Baxter Healthcare
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Fast Response, Instant Optimisation
SJS Solutions Real-Time and MI Solutions focus on the key metrics that have the greatest impact your
Profitability. Whether that means giving agents a clear view of incoming call volumes and service or
motivating sales professional to hit their targets SJS has the Solutions to match your business needs.
And if we don’t have exactly what you need we will develop it for you.
