SJS Solutions Optymyse RT DTW (Desk Top Wallboard) is the most cost effective way to get real-time statistics,
alerts and key messages to your agents. Using the same tried and test technology as you will find in our
physical wallboard products, Optymyse RT DTW feeds key call and contact centre metrics to a window on the
agents desktop.
Optymyse RT DTW can be used to accompany Optymyse RT Physical Wallboards or as a stand alone product.
For example:
You may have an awkwardly shaped contact centre where not all agents can see physical wallboards.
In this instance our DTW product is a perfect way to ensure those agents tucked away in corners
receive the same real-time data and messaging as agents in more accessible positions.
In the case of large call / contact centres the installation of LCD / Plasma screens to cover
hundreds or thousands of agents may simply be too expensive. Installing physical wallboards in
key positions will ensure team leaders, managers and supervisors have a clear view of performance,
and giving all agents Optymyse RT DTW access will ensure all agents have instant access to the same
information. Optymyse RT DTW costs are a fraction of Physical Wallboard costs.
In some instances, due to the structure of walls, the extensive use of glass, health and safely or
other restrictions it is very difficult to mount physical screens, therefore a DTW only installation
is the only way to get key metrics to the agents and managers.
Where home or remote workers are used, Optymyse RT DTW will give these off-site personnel access to
the same information as your on-site agents.
To see a LIVE DEMO of the Optymyse RT DTW, click one of the buttons below:
Optymyse RT DTW uses web-based technology and for that reason is 100% scalable and easy to implement.
Empower agents, improve customer care and increase sales with SJS Wallboard Solutions
The only way to provide consistently high levels of customer care is for agents to have the tools to be able to
adjust their behaviour to meet changes in demand throughout the day. Read more...
To find out more about our Physical Wallboard products click here, or e-mail
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To
talk to us about your requirements call us free on 0800 298 5165.
Key Benefits Include:
Clearly communicate Key Metrics to Agents, Team Leaders and Managers.
Make a clear statement about the importance your company places on Customer Care.
Continuous Call Centre / Contact Centre Optimisation.
Empower Agents to manage Customer Care standards.
Free up Manager time.
Almost Instant ROI
Accelerate the ROI of other more expensive core-systems (PBX, CRM)
Remind Agents of procedures using Instant Messaging.
Ensure agents know when SLA’s are not being met by sending “Urgent Alerts” to screens.
Ensure agents know when they have performed well by sending “Motivational Alerts” to screens.
Key Features Include:
Layout designed to your specification
Accessible remotely via standard web protocols
100% Scalable, supports thousands of agents
Instant scrolling messaging
Seamless integration with physical wallboards
Connects directly to your PABX in REAL-TIME
Change labels, re-order data, set thresholds, alarms and control Instant Messages via easy-to-use “Admin Console”
If you require a Wallboard quote call or e-mail SJS with the following information and we will send you an accurate
quote via e-mail. We only reply to genuine business e-mail addresses and will not reply to Hotmail e-mail
addresses.
If you only want a quote for our Desktop Wallboard product, simply enter zero for question 1 and use
question 5 to tell us how many agents you want to see our DTW product.
How many physical screens do you think you will need?
What PABX do you have?
Would you like your quote to include screen prices or would you prefer to purchase the screens?
How many Agents need to see the screens?
How agents need access to our Desktop Wallboard product?
What information do you want to display?
Do you want to blend data from multiple data sources?
Contact SJS Solutions now and get a accurate quote within 24 hours:
FREEPHONE: 0800 298 5165
Telephone: +44 (0) 870 750 1141
E-mail:
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Selection of clients using Optymyse RT Wallboard and Desktop Wallboard Solutions:
Click on the logos for more information.
SJS Solutions: Dedicated to optimising Call Centres worldwide!
Desktop Wallboard 
Desktop Wallboard
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