Simple Solutions,
Remarkable Results |
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 Optymyse RT is a Real World Call Centre / Contact Centre tool kit containing instant historic analysis and real-time performance data for Managers, Supervisors or Team Leaders to maintain Optimum Performance at all times. Monitor KPIs via Desk-Top-Wallboard Technology or Wall-mounted screens displaying real-time data plus identify trends, opportunities to train, motive or improve via historic analysis – All in one system. Decision making is accelerated through graphical displays and easy-to-navigate menus, leaving more time for day-to-day activities.
Optymyse RT is a Powerful Graphical Call Centre / Contact Centre Reporting Solution that will save your company money. Optymyse RT combines historic analysis with a REAL-TIME display, packaged in an easy-to-master, web-based package. Scalable from 10 seats to 2000+ seats and capable of centralising data across multiple centres.
Optymyse RT has its own integrated Graphics engine so programs like Crystal Reports are not required. NO FORMAL TRAINING IS REQUIRED! Once installed, your Call Centre / Contact Centre Data will be stored ready for users to view data by Day, Week, Month or Year, for Queues, Agents and Groups.
Compatible with:
- Nortel Meridian 11, 61, 81
- CS1000
- CS2000
- CC-Express
- Symposium
- AVAYA
- Siemens
- Others (On Request)
Key Benefits Include:
- Improved decision making with real-time and historic reporting
- Quick opportunity identification
- Fast, simple implementation
- Little or no training required
- Inbuilt graphics engine
- Includes Optymyse RT server
- Unlimited users (browser based)
- Scalable from 10 to 1000+ seats
- Drill-down to agent level
Key User Interface Features Include:
- Click and go report building by period, queue, agent of groups of queries/agents
- Always-on REAL-TIME data (Desktop Wallboard)
- Graphical illustration of data
- Export to CSV
- Print reports
- Back and forwards functions (same as web browsers)
- Admin control to control backups, agent and queue groups and user access
- Schedule reports to run automatically and send via e-mail
Some Contact Center Reporting (Optymyse RT) Clients include:
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Contact Centre
