In 2001 SJS Solutions started discussions with Express carrier TNT. The objective was to create a TNT specific Call Centre Forecasting Software TNT could add to their already extensive set of Performance Management Software.

SJS was contacted by Head of Customer services at the TNT Head Office in Holland and were asked to pitch its capabilities to TNT Management. Frustrated with the ridged nature of Off-the-shelf software and its vendors, and impressed by the flexibility of SJS, our personal approach and our ability to project manage we were asked to provide a detailed proposal.

After illustrating our desire to listen and understand prior to making any assumptions plus our flexibility and passion for bespoke solutions we were appointed the task of developing a browser-based Forecasting System specifically for TNT. TNT now has an SJS developed forecasting and budgeting system designed using TNT processes and procedures as its foundation available for use by Call Centre Management across the globe. TNT’s unique Forecasting Software continues to grow, improve and integrate into their other systems.

“SJS Solutions have a unique blend of business experience and high-level technical expertise; they were quick to understand our quite complex business and soon came up with a solution that has so far gone the extra step. Not only do they focus their efforts on creating a solution that pleases the Head Office Management Team, they also understand the importance of the end users in over 100 countries that will use the system they create. SJS Solutions leave us to focus on what we are good at; Keeping customers happy and getting parcels delivered on time, they are extremely resourceful and I highly recommend them.”
Chris Goossens, Customer Services Director, TNT Express HO Holland.

After key IT personnel at the FedEx European Head Quarters in France saw how simple and cost effective the Optymyse RT ACD Reporting product was, we started to talk about how best to meet the needs of this multi-site organisation.

It soon became clear that FedEx would need something more than stand-alone Optymyse RT installations at each of their locations. Instead SJS set to work creating a Centralised solution providing local Call Centre / Contact Centre Statistics (real-time and historic) plus centralised data for use by senior managers.

After testing different hardware options FedEx have now been provided with more cost effective data transfer devices that are being used to send PBX data to a newly created Optymyse RT Data Warehouse.