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Health Care giant Baxter, joined the diverse group of companies using SJS Contact Centre Solutions in 2007.
Our Nortel Wallboard Solution quickly improved the Customer Care Standards at Baxters Contact Centre near Newbury,
Berkshire.
“SJS has provided Baxter Healthcare with a bespoke solution to enable real time display
within our Customer Service team. I would have no hesitation in recommending SJS, they are reliable, trustworthy
and extremely professional. They were able to offer suggestions whilst balancing the needs of their customer.
It was extremely refreshing to meet a company such as this. As a direct result of this solution in the first month
we saw a 20% increase in the level of service our front line teams were achieving”
Jason Mercer-Pottinger, Head of Customer Service at Baxter UK.
Baxter Press Release
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