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Finance & Ins.

SJS Solutions Ltd has been providing Call Centre / Contact Centre Software solutions to the Finance and Insurance sector since 2003, at SJS we understand that companies in this sector are under a huge amount of pressure to provide the very best in customer care. For that reason we are proud to be providing cost-effective, flexible solutions which allow our finance and insurance clients to deliver out-standing customer care without jeopardising their profitability.

“The SJS product was very cost effective, required no formal training and with SJS being the developer and owner of the software we are able to request customisation and various additional functionality in order to meet our changing needs. We take customer care very seriously, therefore, we chose to work with SJS Solutions and use their product in 6 Centres across The Netherlands”
Gerrit Schinkel, IT Architect VOICE, Achmea

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Case Studies

With Consolidated net profit of EUR 269.4 million in 2003, Achmea Holding NV (ACHMEA)’s principal activity is of a co-operative insurance group, offering a full range of insurance and related banking services and making use of all major distribution channels available. AVBC operating insurance companies are, organisationally, combined in AV Verzekeringen in Leeuwarden , Centraal Beheer in Apeldoorn and Zilveren Kruis non-life/life in Noordwijk. http://www.achmea.nl/

Achmea contacted SJS at the end of 2004, they wanted a non-training intensive Reporting Tool for 6 of their key Call Centres in Holland and felt the Optymyse RT ACD Reporting Product could be tailored to meet their needs.

After confirming the exact needs of the Achmea Customer Services Team, SJS quickly adjusted the Optymyse RT product so it met ALL of the needs of the Achmea business. Once complete SJS attended the Achmea Head Office in Apeldoorn (Holland) and installed the first Optymyse RT server, leaving the installation of the other 5 sites in the capable hands of the Achmea engineers.

In the first year alone, Achmea reported that by using SJS they saved 350,000 EUR in licence fees. Since installation in 2004 SJS have continued to work closely with the Achmea Telecoms Team in order to make sure resilience is of the highest standard and the changing needs of the Achmea business are always met.