Create a self motivated environment in your Contact Centre
Optymyse RT Wallboards give Agents, Supervisors, Team Leaders and Managers instant
access to the key metrics that drive improvements in Customer Care, Agent motivation and Customer Retention. In comparison to almost
all other forms of Call Centre / Contact Centre technology, wallboards represent outstanding value for money and almost instant ROI.
Fast Response, Instant Optimisation
Optymyse RT Wallboard Solutions focus on the Key Metrics that have the greatest impact
on your Customer Care Standards. By giving Agents a clear view of incoming call volumes, service factors and calls waiting they are able to
react to ever changing demands. It is a known fact that lack of knowledge and direction causes stress in Agents, Optymyse RT Wallboards reduce
Agent stress with clear, easy to access Call Centre / Contact Centre data.
Release manager time and improve agent training
Two of the biggest issues with any Call Centre / Contact Centre are staff turnover and time to train. By giving
Agents instant access to key Call Centre / Contact Centre metrics, Optymyse RT Wallboards free up manager time
allowing more time to be spent on mentoring and training.
Replace old LEDs with dynamic LCD and Plasma displays
Replacing old LED screens with modern flat screen LCD or Plasma displays will create a dynamic, professional
environment that will impress visitors and prospects and motivate agents.
Access a LIVE Optymyse RT Wallboard demo now!
|
|
|
|
Key Benefits Include:
Clearly communicate Key Metrics to Agents, Team Leaders and Managers. Make a clear statement about the importance your company places on Customer Care. Continuous Call Centre / Contact Centre Optimisation. Empower Agents to manage Customer Care standards. Free up Manager time. Almost Instant ROI Accelerate the ROI of other more expensive core-systems (PBX, CRM) Remind Agents of procedures using Instant Messaging. Ensure agents know when SLA’s are not being met by sending “Urgent Alerts” to screens. Ensure agents know when they have performed well by sending “Motivational Alerts” to screens.
|
|
|
|
|
|
|
|
|
|
Key Features Include:
Screen layout designed to your specification No dedicated cabling required Small, silent and easy to install hardware 100% Scalable, multiple screens Full colour, professional displays Instant scrolling messaging Includes virtual wallboard which can be displayed on any PC Connects directly to CMS in REAL-TIME Feeds to any screen (LCD TV, Plasma, TFT, projector) Change labels, re-order data, set thresholds, alarms and control Instant Messages via easy-to-use “Admin Console” Almost un-noticeable impact on LAN bandwidth
|
|
|
|
|
|
|
Download the product summary now! 
Don’t have an Avaya CMS PBX?
Take a look at our Nortel, Siemens ProCenter and OpenScape, ShoreTel and Noble Wallboard Products:
To find out more about the SJS product range click here
24 Hour Quote Service:
If you require a Wallboard quote call or e-mail SJS with the following information and we will send you an accurate
quote via e-mail. We only reply to genuine business e-mail addresses and will not reply to Hotmail e-mail
addresses.
- How many screens do you think you will need?
- What PABX do you have?
- Would you like your quote to include screen prices or would you prefer to purchase the screens?
- How many Agents need to see the screens?
- What information do you want to display?
- Do you want to blend data from multiple data sources?
Contact SJS Solutions now and get a accurate quote within 24 hours:
FREEPHONE: 0800 298 5165
Telephone: +44 (0) 870 750 1141
E-mail:
This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
SJS Solutions: Dedicated to optimising Call Centres worldwide!
FREEPHONE: 0800 298 5165
The Best Solutions are SJS Solutions
Physical Wallboards 